Shipping policy

At GCM Lighting, we work hard to ensure your order arrives safely and as quickly as possible. Many of our products are carefully packaged, oversized or fragile, so delivery methods may vary depending on the item purchased.

Order Processing

  • Orders are processed Monday to Friday (excluding public holidays).
  • In-stock items are generally dispatched within 1–3 business days.
  • If an item is temporarily out of stock or made to order, we will contact you with an estimated delivery timeframe.
  • During promotional periods, dispatch times may be slightly longer.

Shipping Within Australia

We ship Australia-wide using trusted courier partners and Australia Post where appropriate.

Shipping costs are calculated at checkout based on the size, weight and destination of your order.

Large or bulky items such as feature pendants, ceiling fans, exterior lighting and commercial fittings may require specialised freight services.

Free Local Delivery

We proudly offer free local delivery throughout the Tamworth region.

Our delivery runs operate Monday to Friday at approximately 10:00am and 2:00pm. Orders must be ready and available for delivery on the scheduled run.

Click & Collect

Click & Collect is available free of charge from our Tamworth showroom.

You will receive an email or SMS notification once your order is ready for collection. Please wait for confirmation before attending.

Delivery Timeframes

Estimated delivery times after dispatch are:

  • NSW Metro: 1–3 business days
  • Regional NSW: 2–5 business days
  • Interstate Metro: 3–7 business days
  • Regional & Remote Areas: 5–10 business days

Delivery timeframes are estimates only and may vary due to courier delays, weather events or peak periods.

Tracking Your Order

Where available, tracking information will be emailed once your order has been dispatched.

If you have not received tracking details within three business days of placing your order, please contact our team.

Authority to Leave

If you choose Authority to Leave during checkout, parcels will be left at your nominated location.

Once a parcel has been delivered according to your instructions, GCM Lighting cannot accept responsibility for theft, damage or loss.

Damaged Deliveries

Please inspect your order upon arrival.

If your order arrives damaged:

  • Notify us within 48 hours of delivery.
  • Email clear photographs of the packaging and damaged product.
  • Retain all original packaging until the matter has been resolved.

We will work with the courier and supplier to arrange a replacement or suitable solution.

Incorrect Delivery Address

Customers are responsible for ensuring all delivery details are correct before completing their purchase.

Additional freight charges may apply if an order needs to be redirected or resent due to incorrect address information.

Large Freight & Special Orders

Some oversized, fragile or custom-made products require individual freight quotations.

If additional freight charges apply, we will contact you before dispatch for approval.

International Shipping

At this time, GCM Lighting primarily ships within Australia.

If you require international delivery, please contact our team for a freight quotation before placing your order.

Questions?

If you have any questions regarding shipping, delivery or your order, please contact our team.

GCM Lighting
Tamworth, NSW
Email: lighting@gcm.com.au
Phone: (02) 6755 6300

We appreciate your support and look forward to helping you create beautiful spaces with lighting you'll love.